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Matt5574's avatar
Matt5574
Copper Contributor
Jul 20, 2023

Teams Call Queue "User" does not get added to "Agents" list.

We have an Office 365 user that we want to be added to a known working call queue set up for our helpdesk. When added through the Teams admin portal, we can see the addition of the user gets accepted...
Administrator
microsoft teams
Teams Call Queue
AndresOton's avatar
AndresOton
Copper Contributor
Aug 04, 2023

Hello Matt5574 

 

I have the same issue. Have you get fixed it?

 

I have opened a ticket with Microsoft but without success until the moment (one week ago) to get it fixed.

 

Regards,

 

faustball15's avatar
faustball15
Copper Contributor
Jan 31, 2024

HelloAndresOton 

 

I have also the same issue. Have you get fixed it?

 

I didn't open a ticket, at the moment, at Microsoft.

 

Regards,

  • AndresOton's avatar
    AndresOton
    Copper Contributor
    Feb 09, 2024

    Hello faustball15 ,

     

    You have to open a ticket. On my case support edit some on back to fix it.

     

    Regards,

     

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