Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
This is really strange!
I have this with two Teams users on the SAME PC with SAME logged in user and same Teams app version.
When "user 1" is logged in Teams call controls works fine on a Jabra Engage 75 headset. When I log "user 1" out of Teams and switch to "user 2" NO call control works!
What in the users Teams profile can do the change?? Same politics and both in "Teams Only" mode!
This is really strange.....
Hi @Lars_Christensen1970, thanks for sharing this information. I was encountering the same issue, and this gave me a hint about what might be happening as well as a possible workaround.
After removing and re-installing the Jabra Direct software, the issue is resolved for me.
My theory is that having a second user log in to the Teams app causes a configuration issue with the Jabra software which is resolved by re-installing it. I may investigate further to see if I can identify the exact reason this occurs.
- Hi!
I my case I didn't have Jabra Direct installed. So I don't think that this is the root cause? But I will definitely try this!
btw. since I replied in this thread, the version of Teams app has changed from 1.3.00.21759
to 1.3.00.24755.
Could MS have done any changes in this matter in the update??Hi Jabra Direct is installed only when Team installation is controlled by corporate installations tools like SCCM. If you download the Teams from MS website and install it , you may not have the same.
In my case, I have disabled SCCM, uninstalled Jabra Direct , then restarted the PC. Further installed Team. I still have the issue !
Jabra Direct has nothing directly to do with Teams installation regardless from SCCM or MS website?!?
But perhaps in your setup?
Update: Mine started partially working again. Can mute and unmute Teams-calls. Seems there has been an update on either side (I haven't manually updated Jabra-products though).
Ryan Steele I can confirm that uninstalling and reinstalling the Jabra Direct software worked for me too! Thanks for sharing. Mute/unmute and Teams dedicated button on my Jabra evolve2 40 are working again.
I did login as another user on the same PC before, at some point in the past. Not sure if that is what triggered this problem, but there are a lot of people having similar issue on Microsoft Teams UserVoice. Have a look https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35103931-support-device-call-controls.
