Forum Discussion
Teams Call - Name appears in Pop Up - but Disappears in Teams call when answered
Hi, We are in process of moving our External Voice calling from Skype to Teams via Direct Routing and 2 test colleagues have raised an issue that I haven't been able to find any information on an...
Hi,
My experience with the external teams call have been that with Teams even if we have the AD contact it added it will only display the CLI for the users incoming call. Hence as per my experience it will always display the CLI.
With Regards,
Satish U
My experience with the external teams call have been that with Teams even if we have the AD contact it added it will only display the CLI for the users incoming call. Hence as per my experience it will always display the CLI.
With Regards,
Satish U
Thanks RealTime_M365,
The strange thing is that while the call is ringing it populates the name in the pop up in the corner - as soon as it is answered the Teams window doesn't show the name but only the CLI - so it is initially matching against what is held in AD - but the drops it 🙂
Thank you for responding.