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Paul_Savenije's avatar
Paul_Savenije
Copper Contributor
May 27, 2020
Solved

Teams Avatar missing in App

Hi,  The Teams Avatar for Teams and People do not show up in the Teams App (1.03.0.12058 64bit) on my Windows 10 Laptop, they do show up when I use Teams via Edge.  Any ideas of what has happened or...
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microsoft teams
  • oliberu's avatar
    oliberu
    Jun 15, 2020

    Paul_Savenije My problem is solved.

    I had to call the support for another problem. Solving it made all the avatars come back in MS Teams.

    My account had a problem with its roles.

    I'm one of the admnistrators of my organisation, another admin messed up my roles. I had ALL roles activated.

    One of them is "General Administrator" wich already gives all privileges.

    Activating "General Administrator" + all the others roles caused a bug in MS Exchange.

     

    To solve the problem, the support guy made me ask another admin to do these steps in the users administration panel:

    1. Open my user details.
    2. In the roles part, make my user a simple user (with no admin privilege) then save.
    3. Make my user admin back again, then choosing only the "General Administrator" role, and save.

    This solved all my problems, wich were:

    • Redirect loop while trying to connect to MS Outlook and MS Exchange with my browser.
    • MS Teams App default avatars for all users and groups.
    • MS Teams App critical slowdowns and crashes.

     

    Hope this helps 🙂

     

     

oliberu's avatar
oliberu
Copper Contributor
Jun 15, 2020

Paul_Savenije My problem is solved.

I had to call the support for another problem. Solving it made all the avatars come back in MS Teams.

My account had a problem with its roles.

I'm one of the admnistrators of my organisation, another admin messed up my roles. I had ALL roles activated.

One of them is "General Administrator" wich already gives all privileges.

Activating "General Administrator" + all the others roles caused a bug in MS Exchange.

 

To solve the problem, the support guy made me ask another admin to do these steps in the users administration panel:

  1. Open my user details.
  2. In the roles part, make my user a simple user (with no admin privilege) then save.
  3. Make my user admin back again, then choosing only the "General Administrator" role, and save.

This solved all my problems, wich were:

  • Redirect loop while trying to connect to MS Outlook and MS Exchange with my browser.
  • MS Teams App default avatars for all users and groups.
  • MS Teams App critical slowdowns and crashes.

 

Hope this helps 🙂

 

 

Paul_Savenije's avatar
Paul_Savenije
Copper Contributor
Jun 15, 2020

oliberu 

 

Thanks - that worked.  A couple of extra steps I did helped

 

1) Make User Simple/Standard User - No Admin Roles

2) Sign out and Quite Teams

3) Clear my local Teams Cache

4) Launch Teams - All Good

5) Maker User Global Admin  (If user does not need to be Global admin, only assign required Admin roles)

 

 

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