Forum Discussion

Paul_Savenije's avatar
Paul_Savenije
Copper Contributor
May 27, 2020
Solved

Teams Avatar missing in App

Hi,  The Teams Avatar for Teams and People do not show up in the Teams App (1.03.0.12058 64bit) on my Windows 10 Laptop, they do show up when I use Teams via Edge.  Any ideas of what has happened or...
Administrator
microsoft teams
  • oliberu's avatar
    oliberu
    Jun 15, 2020

    Paul_Savenije My problem is solved.

    I had to call the support for another problem. Solving it made all the avatars come back in MS Teams.

    My account had a problem with its roles.

    I'm one of the admnistrators of my organisation, another admin messed up my roles. I had ALL roles activated.

    One of them is "General Administrator" wich already gives all privileges.

    Activating "General Administrator" + all the others roles caused a bug in MS Exchange.

     

    To solve the problem, the support guy made me ask another admin to do these steps in the users administration panel:

    1. Open my user details.
    2. In the roles part, make my user a simple user (with no admin privilege) then save.
    3. Make my user admin back again, then choosing only the "General Administrator" role, and save.

    This solved all my problems, wich were:

    • Redirect loop while trying to connect to MS Outlook and MS Exchange with my browser.
    • MS Teams App default avatars for all users and groups.
    • MS Teams App critical slowdowns and crashes.

     

    Hope this helps 🙂

     

     

PDostiyar's avatar
PDostiyar
Bronze Contributor
May 27, 2020

Paul_Savenije  Can you change it from Teams desktop to that one you have since it should sync across the Teams (desktop & Web) and also Sharepoint site.

 

So do change it from Teams desktop to your standard one and it should sync with all.

 

here is how to do it, Teams > My Playground > Manage team > Settings > Team picture > Change picture

 

please share your experience and comment if that resolves your issue.

  • aaaaaaaaaaaaaaaaaaaaaa's avatar
    aaaaaaaaaaaaaaaaaaaaaa
    Copper Contributor
    Jun 12, 2020
    If you study the Screenshot of Paul_Savenije, then you can see, that he already changed successfully the Team picture.
    Do you really guess that the synchronisation works if the picture is changed in the Windows App, but nut when changed otherwise?
    In fact, it does not solve the problem.
  • Paul_Savenije's avatar
    Paul_Savenije
    Copper Contributor
    May 27, 2020

    PDostiyar 

    Hi,

     

    I try the following steps

    1) Manage Team (My Playground is my test team)

     

    2) Click on the picture to change it

     

    3) Delete the Picture

     

    4) Click Save - the MP Initials reverts to the Gray People Icon

     

    5) If I Try Upload - the picture shows

    6) Click Save and it reverts to the Gray icon

    All my Teams Icons are the gray icon, same for all the people pictures they are also a gray icon.

    On a Browser (Edge/Chrome/Firefox - all 3 tested) the Team Avatars and People Avatars show up correctly.  Other users in the Tenant are not affected.  I have deleted the Cache (All the files and folders in %APPDATA%\Microsoft\Teams\).

     

    Any other Thoughts?

     

    Paul

     

     

    • PDostiyar's avatar
      PDostiyar
      Bronze Contributor
      May 27, 2020
      Have you also try uninstalling MS Teams and removed all the app data and settings from registry.

      Reboot and reinstall MS teams, This could resolved this issue.
      • aaaaaaaaaaaaaaaaaaaaaa's avatar
        aaaaaaaaaaaaaaaaaaaaaa
        Copper Contributor
        Jun 12, 2020
        It's nice to get a lot of ideas, but this kind of solution suggestion leads to the next recommendation being: "If you reinstall windows, it might solve the problem.".
        Of course, that doesn't work either. Whether it might help if the user buys a new computer?

Resources