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chagedorn49's avatar
chagedorn49
Copper Contributor
Mar 07, 2024

Teams Apps (MS apps) use First Name instead of Display Name

Some apps in Teams use an accounts First Name value instead of their Display Name value. We've also found that Microsoft Forms does this, too (but that's for another discussion). For example, the Games for Work app in Teams is a Microsoft Corp app and it uses the First Name value. 

Here is the issue a user brought to us:

What if this is a member of the LGBTQ2+ community and using the First Name value makes them feel "outed"? Is there a way for us to force the apps (the Microsoft apps in particular) to use Display Name (as this is what we want everyone to see) instead of First Name?

 

I know the first solution is to change it in AD, but we can't do that because our First Name and Last Name values in AD are synced from Oracle (HR system) where we must use birth / legal name. I have let the user know that in order to change First/Last Name values, they'd have to provide legal paperwork to HR about an actual name change.

 

But does Microsoft have a way of forcing/requesting/defaulting Teams apps to use Display Name instead of First Name?

For example, say we have a user whose Display Name is Taylor Smith and their First Name value is Timothy, Last Name value is Smith. In the Games for Work app, it uses Timothy (First Name).

 

5 Replies

  • sofia94's avatar
    sofia94
    Copper Contributor

    Same issue here. Outlook and Teams use the correct display name, but some apps like MS Forms use the first name, which exposes the user's deadname. MS needs to take this seriously as it is not just a matter of preference but exposes people to real risks of discrimination and damages the employees psychological safety.

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi chagedorn49,

    as an administrator, you can modify the display name for users directly in the admin center:
    - Log in to the admin center.
    - Navigate to Admin > Users > Active users.
    - Select the user in question.
    - Go to Contact information > Edit > Teams display name.
    -This allows you to override the default First Name value with the desired Display Name.

     

    If your users are in the hybrid environment, then you can do this in Active Directory.

    There is an issue on Teams where user name is showing as &nbsp: and then the last name. - Microsoft Q&A


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)
    (Twitter)

    • chagedorn's avatar
      chagedorn
      Brass Contributor
      However it's not the Display Name that needs to be edited. We have changed the Display Name to be what the user wants, but sometimes apps in Teams decide to use the First Name value instead of the Display Name value. The First Name value is their birth name since First Name is established by our HR system. But if they don't identify as that first name anymore, they'd rather it not be used. So, I'm just seeing if I can do anything at all to help - like ask Microsoft if there is some magical way of requesting Microsoft apps to use Display Name instead of First Name.

Resources

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Some apps in Teams use an accounts First Name value instead of their Display Name value. We've also found that Microsoft Forms does this, too (but that's for another discussion). For example, the Games for Work app in Teams is a Microsoft Corp app and it uses the First Name value. 

Here is the issue a user brought to us:

What if this is a member of the LGBTQ2+ community and using the First Name value makes them feel \"outed\"? Is there a way for us to force the apps (the Microsoft apps in particular) to use Display Name (as this is what we want everyone to see) instead of First Name?

 

I know the first solution is to change it in AD, but we can't do that because our First Name and Last Name values in AD are synced from Oracle (HR system) where we must use birth / legal name. I have let the user know that in order to change First/Last Name values, they'd have to provide legal paperwork to HR about an actual name change.

 

But does Microsoft have a way of forcing/requesting/defaulting Teams apps to use Display Name instead of First Name?

For example, say we have a user whose Display Name is Taylor Smith and their First Name value is Timothy, Last Name value is Smith. In the Games for Work app, it uses Timothy (First Name).

 

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Some apps in Teams use an accounts First Name value instead of their Display Name value. We've also found that Microsoft Forms does this, too (but that's for another discussion). For example, the Games for Work app in Teams is a Microsoft Corp app and it uses the First Name value. 

Here is the issue a user brought to us:

What if this is a member of the LGBTQ2+ community and using the First Name value makes them feel \"outed\"? Is there a way for us to force the apps (the Microsoft apps in particular) to use Display Name (as this is what we want everyone to see) instead of First Name?

 

I know the first solution is to change it in AD, but we can't do that because our First Name and Last Name values in AD are synced from Oracle (HR system) where we must use birth / legal name. I have let the user know that in order to change First/Last Name values, they'd have to provide legal paperwork to HR about an actual name change.

 

But does Microsoft have a way of forcing/requesting/defaulting Teams apps to use Display Name instead of First Name?

For example, say we have a user whose Display Name is Taylor Smith and their First Name value is Timothy, Last Name value is Smith. In the Games for Work app, it uses Timothy (First Name).

 

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Teams Apps (MS apps) use First Name instead of Display Name","moderationData":{"__ref":"ModerationData:moderation_data:4377882"},"body":"

Same issue here. Outlook and Teams use the correct display name, but some apps like MS Forms use the first name, which exposes the user's deadname. MS needs to take this seriously as it is not just a matter of preference but exposes people to real risks of discrimination and damages the employees psychological safety.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2025-02-12T16:04:22.424-08:00","lastPublishTime":"2025-02-12T16:04:22.424-08:00","metrics":{"__typename":"MessageMetrics","views":1043},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:4079057/message:4377882","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2441220":{"__typename":"User","id":"user:2441220","uid":2441220,"login":"sYnVerse","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-25T20:26:17.668-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:2441220"},"ModerationData:moderation_data:4123979":{"__typename":"ModerationData","id":"moderation_data:4123979","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4123979":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2441220"},"id":"message:4123979","revisionNum":2,"uid":4123979,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:4079057"},"conversation":{"__ref":"Conversation:conversation:4079057"},"subject":"Re: Teams Apps (MS apps) use First Name instead of Display Name","moderationData":{"__ref":"ModerationData:moderation_data:4123979"},"body":"

chagedorn49 LeonPavesic I'm having the exact same issue here. Any updates?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"86","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-25T20:28:09.773-07:00","lastPublishTime":"2024-04-25T20:29:19.937-07:00","metrics":{"__typename":"MessageMetrics","views":11976},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:4079057/message:4123979","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":13,"name":"Silver Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1767394":{"__typename":"User","id":"user:1767394","uid":1767394,"login":"LeonPavesic","biography":"As a dedicated Microsoft enthusiast and certified professional, I specialize in Microsoft 365 Administration, Azure Administration, and application support. With a strong track record, I deliver practical solutions to meet clients' needs.\r\n\r\nMy expertise spans Microsoft 365 services such as Office 365, Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Power Platform. I hold certifications including Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security Operations Analyst Associate, Microsoft 365 Certified: Teams Administrator Associate, and Azure Administrator Associate.\r\n\r\nI excel in identity and access management with Azure Active Directory, ensuring robust data security. Committed to staying current in the field, I continuously expand my skills to offer top-notch support.\r\n\r\nProficient in managing Microsoft 365 systems and Azure cloud services, I handle tasks like imaging, configuration, installation, and maintenance.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-08T01:15:37.475-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNzY3Mzk0LTQ4MzcwN2kzQzgyMUFDMTM3MjQxQ0Ew"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1767394"},"ModerationData:moderation_data:4079504":{"__typename":"ModerationData","id":"moderation_data:4079504","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:36":{"__typename":"Rank","id":"rank:36","position":17,"name":"Brass Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1457021":{"__typename":"User","id":"user:1457021","uid":1457021,"login":"chagedorn","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-15T08:49:10.293-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1457021"},"ForumReplyMessage:message:4079504":{"__typename":"ForumReplyMessage","uid":4079504,"id":"message:4079504","revisionNum":1,"author":{"__ref":"User:user:1767394"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:4079057"},"conversation":{"__ref":"Conversation:conversation:4079057"},"subject":"Re: Teams Apps (MS apps) use First Name instead of Display Name","moderationData":{"__ref":"ModerationData:moderation_data:4079504"},"body":"

Hi chagedorn49,

as an administrator, you can modify the display name for users directly in the admin center:
- Log in to the admin center.
- Navigate to Admin > Users > Active users.
- Select the user in question.
- Go to Contact information > Edit > Teams display name.
-This allows you to override the default First Name value with the desired Display Name.

 

If your users are in the hybrid environment, then you can do this in Active Directory.

There is an issue on Teams where user name is showing as &nbsp: and then the last name. - Microsoft Q&A


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)
(Twitter)

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Same issue here.
Thank you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"48","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-03-18T13:56:40.062-07:00","lastPublishTime":"2024-03-18T13:56:40.062-07:00","metrics":{"__typename":"MessageMetrics","views":11759},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:4079057/message:4089207","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1745505307000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1745505307000","value":{"community":"Community 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