Forum Discussion
Teams and Skype for Business co-existence
Hi, we are unable to fully move towards Teams due to the lack of functionality on desk phones, which is important to receptionists. Is there any co-existence model where we can use Teams on our...
Hi,
You could run your deskphones in 3PIP mode for TeamsOnly users. So even if moving a user to Teams Only you don't have to switch the deskphone to Teams native firmware.
If you keep your receptionists in Skype for Business you should have them in one of the Skype* Coexistence modes. It the receptionists answer a call they will be able to transfer them to TeamsOnly users.
You could also check out some of the attendant software available for Teams now when the APIs are available in preview. With this your receptionists could use their computers connecting calls instead of a deskphone.