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Teams across multiple accounts, how to get messages?
We run a consulting company and have switched to Teams. We have our own account and are now as well created as guests in 3 different customer accounts. Our problem is that we do not get chat messages from the 3 other accounts only from the one that we have as selected.
How to get chat messages displayed from different accounts?
- Great. So I use the Edge app for accessing all my guest tenancies and the main desktop app for my primary tenancy. Yes, that does mean that you still have to still switch and so I look out for notifications on the tenancy switcher, or email notifications of activity.
It really helps if @mentions are being used, or you follow channels in the guest tenancy so you only need to switch when there is activity you are interested in.
- You will get notified of messages in guest tenancies via the tenancy selector (top right in Teams desktop app) and via email - depending on your notification settings.
A good tip when working with multiple tenancies is to access the guest tenancy via Microsoft Edge and from the Microsoft Edge options, select apps then, "install this site as an app". You can then quickly launch the browser into the guest tenancy and have it open at the same time as your primary desktop app.Hi James
I can open Teams in Edge browser, no problem
But where to find "options" and "select app" in Edge?
Hi, christiangierahn
Please check my blog here
http://cloudcompute.info/add-external-contacts-in-microsoft-teams/
It shows as short video on how to create external accounts as contacts in your tenant and to establish Teams association with them
Hope it helps !
Thanks,
Manu
Hi
So you suggest I have to add the users from my different clients as users in my own exchange and AD to get messages across accounts, that can't be the right approach
Hi christiangierahn ,
As I showed in my video, you may ned to create different Teams for your each extrenal clients. At the same time, you are the member of all Teams to enable you to access them all and they will be separated too
Thanks,
Manu
