Forum Discussion
Teams - Tenant drop-down missing on the account I was invited with
- Hi nikkle
You could well be correct here
Solution should be
1.) As user in Charlie tenant leave organisation Bravo
https://docs.microsoft.com/en-us/azure/active-directory/b2b/leave-the-organization
2.) Have tenant Bravo check their Azure AD and ensure you are not there - in either you tenant Charlie or tenant Alpha address. If so, delete it and then remove it out of the recycle bin
https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/add-users-azure-active-directory
3.) Wait for some propagation time - let's say 24 hours to be sure (that's the max prop time usually in Azure AD
4.) Get tenant Bravo to reinvite you as user in tenant A on that address and ensure you are logged in in all clients as user in tenant A
Hope that answers your question
Best, Chris
Best, Chris
Hi Nikkle, I am also experiencing this issue and these are steps to replicate:
1. Invite guest from another tenant
2. Guest accepts invitation
3. Guest has 2+ tenants in the Tenant dropdown of Teams (top right)
4. Guest does not see the new tenant in drop-down.
A temporary fix for this is to tell the guest to toggle back and forth between the available tenants in the list, and THEN the new tenant will appear in the list.
5. Odd issue: Guest switches back to their original tenant, and then my tenant disappears again?
Easy fix: Always asks the user to quit and re-open Teams using "Quit" from the notification tray.
Permanent fix, but not a good fix:
1. Close teams
2. Start>run> %appdata%/Microsoft/Teams > Clear all data in this folder
3. Re-open teams, and then my tenant now appears.
Could Microsoft fix this without requiring intervention from IT Manager?
It is really difficult to tell clients to clear their Teams cache or tell every new guest to quit-reopen teams when I invite them. Thanks!