Forum Discussion
Kristin_S
Apr 02, 2020Copper Contributor
Team Live Event Audio
It's our first time trying to run a Teams Live Event. I did a test run with our presenter, who is outside our organization. He was able to see video stream and screen shares within the Live Event, b...
Apr 02, 2020
Hmm, sure this wasn’t just a device issue! Try with a normal meeting and see if you can hear each other there
Kristin_S
Apr 02, 2020Copper Contributor
adam deltinger We can see and hear folks from within our organization, but when inviting a presenter from outside our organization we can see them, but can't hear them and they can't hear us.
- Apr 03, 2020Are they being invited anonymously? It says that Guest users should be able to present, what about geo location are they in another country or anything like that?
It's kind of sounding like that person is having issues with Teams in general, try inviting a test account or someone else to test as well?- Kristin_SApr 03, 2020Copper Contributor
ChrisWebbTech Thanks for suggestion. Even folks from within our organization now can't be heard. Everything functions great for the regular meeting option, but with the Live Event all audio is off. We can see video clearly, but can't hear each other. I've tested within organization and with those outside our organization and it hasn't worked.
- Apr 03, 2020Last I checked presenters were not supported from outside the organization.