Forum Discussion
Team Direct Routing - no dial pad
Hello. I enabled user with Direct Routing on Teams. But that user doesn't have dial pad. What I noticed? User was migrated from SfB OnPrem to Teams with Teams Only mode - Hybrid mode also. ...
First you have to assign a Cloud PBX license or a E5 license.
Second you have to set a phone number and activate user for Enterprise Voice:
Set-CsUser -Identity <user> -OnPremLineURI "tel:+1555123456" -EnterpriseVoiceEnabled $true -HostedVoiceMail $true
Assign a Calling Policy
Grant-CsTeamsCallingPolicy -PolicyName "Tag:AllowCalling" -Identity <user>
Assign a Routing Policy
Grant-CsOnlineVoiceRoutingPolicy -Identity <user> -PolicyName "DefaultRoutingPolicy"
User has Microsoft 365 E3 and Microsoft 365 Phone System licenses.
User has assigned dial plan and routing policy.
But cannot run command similar to that one Set-CsUser -Identity <user> -OnPremLineURI "tel:+4684425555" -EnterpriseVoiceEnabled $true -HostedVoiceMail $true