Forum Discussion

rverbiest's avatar
rverbiest
Copper Contributor
Feb 17, 2020

Team Dial Plans not working in Teams Client

Hi All,   We are in the process of setting up a pilot for Teams Direct Routing. Direct route is working fine and all is working when using the default Service Country plan for Belgium.   I have ...
microsoft teams
LinusCansby's avatar
LinusCansby
MVP
Apr 09, 2020

nirispa So, I guess you are located in Austria. So the normalization for Austria kicks in. The number will always be in E164 format when it leaves Teams. So your normalisation rule have to do that. 

nirispa's avatar
nirispa
Copper Contributor
Apr 10, 2020

LinusCansby 

 

This is correct.

My normalization rule should add +43XXXXX before the number if it is a 3 Digit extension.

 

So it should've been+43XXXXX499 and not  +43499 which it is, so there is something wrong here.

 

I don't have a dial plan besides the global default one.

 

BrS

  • rbuedi's avatar
    rbuedi
    Copper Contributor
    Apr 28, 2020

    @nirispa Did you get this solved? I am stuck with exactly the same issue. Using PowerShell and checking the policy for the User, everything works perfectly fine. But in the Teams Client, it does not. I even waited for 24 hours now, just in case it takes time for the Teams Client to pick up the policies. No change...

     

    A small edit: When looking at the Dial Plan via PowerShell I see 3 additional normalization rules on that User which I can not see anywhere in the Admin interface. Are there additional normalization rules on a tenant level maybe which are causing our problems?

    • nirispa's avatar
      nirispa
      Copper Contributor
      Apr 28, 2020

      Hello rbuedi,

       

      yes I do still have this issue, Microsoft couldn't help me so far.

      I hae also found the "additional" Normalization rules, those are provided automatically and depend on your "Country" settings in Office365. So this is the "Service Country" dial plan.


      More about dial plans:

      https://blog.kloud.com.au/2019/09/19/inheritance-in-office-365-tenant-dial-plans/

       

      I'm still trying to find a solution and I will have a meeting soon where I might get this solved and will share the solution here 🙂

      BrS

       

      • rbuedi's avatar
        rbuedi
        Copper Contributor
        Apr 28, 2020

        Hello nirispa,

         

        this is super helpful. Thank you very much for the link. Now I know that those 3 rules are there by default and this should not be the root of my problem (although I checked the regex in those rules and they did not seem to interfere with mine or create the outcome I am seeing here).

         

        I´d be happy if you share your results, no matter how they look. I was tempted to also create a ticket, but this is still an option if yours does not lead to a positive result 🙂