Forum Discussion
Team calls not ringing on Mobile app anymore
I’m using Teams on both my laptop and iPhone, and when I received calls it used to call on both at the same time, given I was logged in both places. It has however now suddenly stopped ringing on my ...
Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.
Hi. we've tried this as well as uninstalling/reinstalling the app and checked all settings and nothing is working. Is there a known bug today, over a year later than your post?
There was an outage on Microsoft Server side which is causing the issue. Please refer below id for additional reference
Title: Users are missing calls to their Microsoft Teams for iOS app
ID: TM267852
Title: Users are missing calls to their Microsoft Teams for iOS app
ID: TM267852
- Good Evening,
We have also been experiencing the issue; especially today and I was keen to look up further information. The ID of TM267852 took me back to this thread though. Any help would be greatly appreciated.
Cheers- July 8, 2021 6:13 PM
Title: Users are missing calls to their Microsoft Teams for iOS app
User Impact: Users aren't receiving calls to their Microsoft Teams for iOS app.
Final status: We've confirmed with impacted users and through internal telemetry that reverting the problematic change has been resolved the issue.
Scope of impact: This issue may have impacted any user attempting to receive calls to the Microsoft Teams iOS app.
Start time: Thursday, July 8, 2021, 6:10 AM (10:10 AM UTC)
End time: Thursday, July 8, 2021, 12:55 PM (4:55 PM UTC)
Preliminary root cause: A recent configuration update to a subset of notification systems that facilitate iOS call notifications contained an error, resulting in impact.
Next steps:
- We're reviewing our configuration update testing and validation processes to better identify similar problems impacting calls through the Microsoft Teams iOS mobile app prior to deployment.
We'll publish a post-incident report within five business days.- That is awesome thanks so much for taking the time to reply. I can see the incident report page now and have signed up for the alerts.
