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Tab in TEAMS channel for call queue
Hi, In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot: It looks like a special tab added to a TEAMS chanel where we can see number of wa...
Wait till next week and you're likely to see it on some Ignite session 🙂
I noticed even stranger behavior - if another agent answered the call on the queue, I see in the queue call history my name as an answering agent. At first I thought maybe its because I am admin but another agent sees his name against the call that I answered. The app shows the name of the person that is signed in as the answering agent when another agent actually answers the call. That came out scrambled, just the way the call queues are...:)
I've turned this on and nothing appeared in the Channel, even 24 hours later. Any ideas?
- All team members/agents have assigned phone numbers, right?
- Not all members of the team, only those people that are using the queue. Does every member of the Team need to have phone licenses assigned?