Forum Discussion
Syncing Contacts Between Teams and Polycom VVX 310/311
We have Polycom VVX 310/311's deployed and have already made the switch to Microsoft Teams. Is there currently a way to synchronize contacts from Teams to the VVX 310/311's? If not are there plans to add this feature? Of course with SfB our favorites synced over to the phones and worked wonderfully, but now it seems the only way to add a contact to the Polycom phones is manually on the phone. Not only is this a real pain, it also does not produce the desired result if the contact being added does not have O365 and has to be added as tel: instead of a URL:
Peter Belies I have not found a way to do it either, other than literally reverting a user to Skype-only mode, making the contacts/favorites changes in the SfB app, and then reverting the user back to Teams-only mode.
- Thanks for your reply, I've mostly just been finding workarounds for this and other problems related to the move from SfB and Teams. In the environment you speak of above was the tenant's coexistence mode set to Islands?
The tenant I'm having these issues in was migrated to Teams Only, I've read elsewhere that I can open a support ticket to revert this back to Islands which will likely be what I do here unless Polycom/Microsoft fixes the issue with an update.We are running into the same issue in Teams only mode. Delegates and call groups do not sync either which is creating some headaches for our users.
We finally got most of the call history to sync by going to Teams only and having the user sign into SfB one time initially. The only calls that don't sync are the ones initiated from the VVX 411 handsets.
I have also noticed voicemails have a syncing issue when deleting them from Teams, they do not delete from the phone. Deleting them from the phone does delete them from Teams.
