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StephanGee's avatar
StephanGee
Iron Contributor
Aug 20, 2020
Solved

Sync button on channel not working anymore

Hi,   i (and many other colleagues) experiencing a problem with the sync button within the Teams channel. I can click on it - but nothing will happen. - There is no special sign in the display na...
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microsoft teams
  • Spiffen's avatar
    Spiffen
    Aug 20, 2020

    StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.

Mark-Kashman's avatar
Mark-Kashman
Gold Contributor
Jan 20, 2021

Hi StephanGee et al.

 

Per word from my engineering team, all necessary fixes have been released.

 

Please let me know if you are still seeing this issue. And if so, please send a quick list of actions you've taken to repro the issue. In my own two tests, I was able to sync properly from Teams today (Jan.19.2021).

 

Thanks, Mark 

StephanGee's avatar
StephanGee
Iron Contributor
Jan 22, 2021

Mark-Kashman 

Hi Mark. 

I get one step further but it did not sync. It stays at this point. The same problem is showing up for some of my colleagues.

OneDrive Version

 

After signing out and in in Teams it worked.

 

  • Luke Hoffman's avatar
    Luke Hoffman
    Iron Contributor
    Feb 11, 2021

    StephanGee Mark-Kashman We have the exact same issue.  Users are really frustrated with the Teams client.  The amount of times they are told to sign out and back in for various reasons in crazy.  There needs to be a better answer.  This may be a known bug, but it's still not fixed it's only changed its behavior.  Instead of nothing happen this dialogue pops up and then nothing happens.  

    • Patrick Riedl's avatar
      Patrick Riedl
      Brass Contributor
      Feb 21, 2021

      We have the same issue here. Any plans already for a fix?

       

      Thanks

  • Jeroen Struik's avatar
    Jeroen Struik
    Copper Contributor
    Jan 27, 2021

    StephanGee Mark-Kashman We have the same issue and our customer experience this issue as well. It works fine if you do it from Teams inside the browser (or directly from SharePoint) but it does not work when clicking Sync inside the Teams client. 

    • MattShafer's avatar
      MattShafer
      Copper Contributor
      Feb 05, 2021

      We are also seeing the same problem across Teams, OneDrive, and Windows builds. 

      I just tested on my machine which is one of the more up to date in the org and the behavior is the same. 

       

      Teams: 1.3.00.34662 (32-bit)

      OneDrive: 21.011.0117.0001

      Windows: 19042.746

       

      Using the SharePoint workaround is acceptable, but our service desk is getting a lot of questions as to why they can't use this sync button and then disbelief that it "just doesn't work"

      • bjones2160's avatar
        bjones2160
        Copper Contributor
        Feb 09, 2021
        Seeing this across most of our 100+ machines as well, have had the issue for a few months. Just got it today on a computer that was fully up to date between Office 365/Windows 10/Teams/One Drive.

        The quickest work-around I've seen is just doing a full "Quit" on Teams to shut it down then start it up again. Usually that will get the Sync button working again, but sometimes it does take multiple Quits.

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