Forum Discussion
Sync button on channel not working anymore
StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.
StephanGeeSame here.
I opened a ticket with Microsoft. They walk through the workaround and do not get to a fix. This is now my pain in the neck for the past month. Clients call, I attempt to talk them through the workaround, though I usually end up having to remote to show them how to do it. They then get frustrated after several times that this fails and call me to make a stink. I point to the ticket that I refuse to close until there is a FIX(!!!). They let it ride for a few more days and then come again. Yeah, I'm sick of the workaround nonsense - patch it, Microsoft!
- Hi,
I experienced the same issue at our side as well as on customers side. As you mentioned this ''workaround'' is nonsense and not really an aswer to your customers. I am curious what MS replied as an fix for your ticket? Or is it stil open..- From what I have gathered, there is a fix in the testing pipeline for this issue, no ETA on actual release.
- Hi Chris,
Thanks for your reply. Hope a fix is indeed in testing pipeline. If you know an ETA on actual release, could you please let us know via this post?
AXS_Prime We concur! This issue has been observed in several to many different tenants (client sites) for the past few months.
Erol-E Same here... it has affected almost all our userbase (~15-20) so small numbers but high percentage affected. I've also raised a ticket and been given the same workarounds. Logging out/in works for a day or so then the Teams button fails again so users are now opening in SharePoint. This has opened another world of pain as up until this point, users were ignorant of SharePoint as they did everything through Teams and now they are confused as hell about 'what this SharePoint thing is'. And let's be honest, there is no explanation that works for anyone other than a techie!
