Status does not update (New Teams)

Hi, We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example ...

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MarkusM1610

Brass Contributor

Nov 13, 2023

Andrea2023

Hello everyone,
As promised, here is some feedback from Microsoft Support. Unfortunately, I was traveling externally and couldn't speak to the agent, so he sent me an email.

I will post the text here. I will provide the information by e-mail tomorrow. The only thing is that reproducing the error in a video will probably not work. The error does not always occur.

Maybe someone can do the "Synchronization, Notification, Availability, and Automatic Replies" test with the Microsoft Analyser again. With two different accounts in different tenants, I always get an error at the last step in the calendar. Perhaps a possible cause.

So here the Message from Microsoft:

Hello Mr Markus,

I apologize for calling you later than expected.

I think you are no longer available.

Related to the issue with Teams presence status,

i can confirm that we are currently experiencing this issue with the New Teams client.

However, there is no general incident created yet, if you want, we can create an internal incident and escalate the ticket.

To do this, please provide us with the following :

- Are all the mailboxes hosted in the Cloud or do you have a hybrid environment ?

- Confirm New Teams is updated to the last version (screenshot)
- Do you have the same issue with Web version and Classical Teams App ?

- While reproducing the issue, please capture a video recording with PowerPoint.

https://support.microsoft.com/en-us/office/record-your-screen-in-powerpoint-0b4c3f65-534c-4cf1-9c59-402b6e9d79d0

- Send us the results of the Microsoft Remote Connectivity Analyzer tests :

https://testconnectivity.microsoft.com/tests/o365

+ Synchronization, Notification, Availability, and Automatic Replies

+ Free/Busy

You can send us the files here : XXXXXXXXXXXXXXXXX

Thank you in advance.

DaveTheTeamsGuy

Iron Contributor

Nov 13, 2023

MarkusM1610

You shouldn't need a video to repro the presence issue. Just take a screenshot of your contacts in the web client right next to the full client and that should convey the issue.

Here's a screenshot of the update problem if you need it:

We also have a case open and MS has this same info.

MarkusM1610
Brass Contributor
Nov 14, 2023
Yes, also with the 4152. We already had the problems in October with the 769 and had hoped that the update would improve the situation. But unfortunately that wasn't the case. The problem persists.
It updated to the 4152 automatically at the beginning of November.
I check every day to see if there is a newer version to test.

Long story short. The problem existed or still exists under 769 and also under 4152.
DennisEng
Copper Contributor
Nov 14, 2023
I'm on .4152 now and statuses seem to be working as expected. Will update later on in the day if that's no longer the case.
DaveTheTeamsGuy
Iron Contributor
Nov 14, 2023
MarkusM1610

Are you seeing the error with .4152? Did the client automatically update past .769, or did you have to manually update to .4152?
MarkusM1610
Brass Contributor
Nov 13, 2023
DaveTheTeamsGuy
The idea with the screenshot is great. Thanks for the suggestion.
And thanks for the photo of the version. We got a newer version than yours at the beginning of November. (23285.3604.2469.4152)
But we already had the same problem with the version you used

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Status does not update (New Teams)