Forum Discussion
Speed dial and saved contacts disappearing in Teams calls section
Hello,
I have a bit of a complicated problem where my speed dials and saved contacts are disappearing from Teams "calls" section.
The contacts and speed dials mentioned appear again as intended when I sign-in again to the app. The problem started last week.
I have removed Teams from the computer and installed it again and checked that it has the most recent version updated.
Any suggestions?
- Hi I think it has been fixed in a recent update. I have not had them disappear in about 2-3 weeks now. Praying that is the last I’ve seen of it.
41 Replies
- royston1625Copper Contributor
AleksiBe I also have this as a multi user issue - where are MS when you need them.
- MegaManKYBrass ContributorAgreed! I am opening a support ticket with MS Partner Support as I believe it is obvious that this is happening to many users. If the find the issue and resolve the problem I will post it here.
- MegaManKYBrass Contributor
I have just completed two days of troubleshooting with Microsoft and no issue was uncovered.
We left the ticket agreeing that I would uninstall the local copy of Teams on my PC (If the issue recurred).
If it does recurr (which I suspect it will) and I re-install and it fixes the issue I will let you guys know..
Of course you could just go ahead and reinstall and see for yourselves. I may not get to this for a while..
- JShaffer7777Copper Contributor
AleksiBe Hi, having the same issue for the last couple of weeks. Restart Teams and they are back, but randomly disappear during the day. Anyone have any idea how to fix this yet? Thanks.
- andykohCopper Contributor
Same here, it doesn't seem to load at all for me.
Tried resetting the Teams Desktop app but its still missing.
- Bob_BobsonCopper Contributor
- MegaManKYBrass Contributor
I have exactly the same issue with my saved contacts in Speed Dial disappearing. They only come back once I have logged out and back into Teams.. but then disappear again..