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DiRing's avatar
DiRing
Copper Contributor
Jul 27, 2023

Sound dropping out in calls and meetings in Teams

We are using the Teams desktop client with Jabra Evolve2 65 Teams version headsets.

Also using Surface Pro 7 and 7+ with Dock 2, Win10 22H2, 

 

Many users are starting to experience sound drop outs in both calls and meetings and not being able to get it back with out rebooting PC.

 

All using Software installed on PC not mobile.

 

Any help would be helpful

 

Di

calling
microsoft teams

3 Replies

  • Paul_Keijzers's avatar
    Paul_Keijzers
    MVP
    Jul 28, 2023
    What I would do is check for updates in teams client. It seems to be something with the bleutooth drivers..
    • DiRing's avatar
      DiRing
      Copper Contributor
      Jul 28, 2023

      Paul_Keijzers thank you Paul. 
      we have removed Bluetooth connections for all devices and using the USB and updated haves software too. It as ok for a about 6 weeks then started again. 

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