Forum Discussion
Something's changed with the UI for MeetingSignIn SignInMode on IP Phones
davereichert Sorry, I didn't realize the new UI was accompanied by a loss in functionality. I would be interested to know what specifically is no longer working.
I too have encountered challenges with Poly and Microsoft's support organizations blaming each other for Teams Phone issues. I have chosen to place the onus on Microsoft for the following reasons:
- Microsoft is entirely responsible for developing the Teams Phone app that runs on the devices
- Microsoft sets the criteria for certifying Teams Phone devices
- Microsoft chooses when new firmware is ready to be deployed
I recommend tagging KruthikaPonnusamy if your Microsoft support rep refuses to take responsibility for any Teams Phone issues. She is the Product Owner for Teams Phones and has been very helpful with these situations.
For what it is worth, though, I will share that our organization has given up on Teams Phone devices due to the ongoing issues with the product and are moving forward with deploying devices that are compatible with the Teams SIP Gateway.
Ryan Steele - I wouldn't say that there's been a loss of functionality, I am saying that there's a degradation/regression of the consistency of user experience. I don't really consider what I'm seeing a "new" interface, because it doesn't match with what is expected as per Microsoft's own guidance regarding the SignInMode options.
Microsoft's own documentation, does not show the UX I'm seeing as even an option. (Last Updated 09/06/2022)
https://docs.microsoft.com/en-us/microsoftteams/devices/teams-android-devices-user-interface
There's no mention of the UX types being restricted to specific devices or device types. And you should be able to use any of the UX types if the user is licensed for E3/E5.
"The license assigned to the user account must have at least the same license entitlements as the desired user interface. The Common Area Phone license only allows the Common Area phone user interface. The meeting room license allows meeting room and common area phone user interfaces. An E3 or E5 license supports all sign-in modes."
The article above is hard enough to find, by the way.
In what world is there an interface to Teams that is Green and Gray? I could understand if it was one that's Purple and Gray, with a different look and feel, but I don't understand where this is coming from. Again, there's no Microsoft documentation that shows a screenshot of a similar UX to what is presented when MeetingSignIn is selected under the latest Firmware/App.