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dbrower256's avatar
dbrower256
Copper Contributor
Apr 15, 2020

"Someone has already set up Teams for your organization"

I get this message that says, "Someone has already set up Teams for your organization", when I sign in to a free Teams account, but I am not part of any organization. I do use teams for telehealth. Could I be considered part of their organization? What should I do? Would CableOne set it up?

16 Replies

  • Hi dbrower256, can you walk me through the steps from the TeleHealth scenario that got you to this screen? If possible a step-by-step scenario to understand how this is happening to identify the cause?

     

    Thanks,


    Sam

    PM, Teams Engineering

    • dbrower256's avatar
      dbrower256
      Copper Contributor

      Sam Cosby 

       

      I apologize. I wasn't clear. When I use Teams for telehealth, the office sets it up and everything works fine. When I try to set Teams up free for myself, that's when I get to that screen. My email has a cableone.net domain. I wonder if Cableone has set this up.

      • Sam Cosby's avatar
        Sam Cosby
        Icon for Microsoft rankMicrosoft

        Hi there dbrower256, can you please reproduce the error/issue and obtain the following logs for me to further understand the behavior?

        1. Is the same email in use to log into the Telehealth scenario?

        2. Can you provide the logs when on the error screen? The following keys pressed at the same time will open a download to your downloads folder.. If you don't mind providing that to me either via DM or via the email below, that would be great!

        -- Ctrl + Alt + Shift + 1

         

        teamsml@microsoft.com

         

        Sam

        PM, Teams Engineering

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