Forum Discussion
Solved
Someone has already set up Teams for your organisation Ask your admin to get you started with Teams,
I've tried logging on for the first time in to my MS Teams account and also via the Windows app and I keep on getting the message: Someone has already set up Teams for your organisation Ask your ad...
- Is you are signing up for a free teams account and you use a registered domain that is already somewhere within Microsofts ecosystem (I.e. Office 365, a trial account previously) then it will have the message above. The only resolution to that is to contact Microsoft and ask them a.) where it is and b.) to remove it. There are many reasons it could have ended up there including another organisation adding it to their account. We typically recommend outlook because you can use those email addresses to sign up to Free accounts. Gmail addresses work too. If you have your own on your own domain and you are getting that message you need to contact support
Best, Chris
Hi DavidClemm
The solution here is to contact Microsoft Support
https://support.microsoft.com/en-gb/contactus/
To check that your domain exists in an Office 365 account somewhere and if so, remove it. Somehow it’s ended up there - I’ve seen it happen on many occasions for customers who have never used Office 365 or signed up for any trial previously. As long as you can prove you own the domain they should remove it from whatever account it is in so you should be able to sign up
Should all fail or it get frustrating then it is best advised for a new outlook.com account to get the free version of Teams
Hope that answers your question
Best, Chris
The solution here is to contact Microsoft Support
https://support.microsoft.com/en-gb/contactus/
To check that your domain exists in an Office 365 account somewhere and if so, remove it. Somehow it’s ended up there - I’ve seen it happen on many occasions for customers who have never used Office 365 or signed up for any trial previously. As long as you can prove you own the domain they should remove it from whatever account it is in so you should be able to sign up
Should all fail or it get frustrating then it is best advised for a new outlook.com account to get the free version of Teams
Hope that answers your question
Best, Chris
I've just noticed you said "a new outlook.com account". Is that compulsory? Can I not use some other account than outlook.com?
I have never used outlook.com because as a mail client Outlook itself is so awful.
- Is you are signing up for a free teams account and you use a registered domain that is already somewhere within Microsofts ecosystem (I.e. Office 365, a trial account previously) then it will have the message above. The only resolution to that is to contact Microsoft and ask them a.) where it is and b.) to remove it. There are many reasons it could have ended up there including another organisation adding it to their account. We typically recommend outlook because you can use those email addresses to sign up to Free accounts. Gmail addresses work too. If you have your own on your own domain and you are getting that message you need to contact support
Best, ChrisChrisHoardMVP Hey Chris, I can't believe how many posts I've seen about the issue "someone has already..". Microsoft really should create and/or update a support page for this particular message. You know someone to reach out to?
- I don't personally. It should be a general support page shouldn't it liked off of the sign up process and go step by step in order to resolve. I have seen at least two dozen the last month or so
Best, Chris
