Forum Discussion
Someone has already set up Teams for your organisation Ask your admin to get you started with Teams,
- Is you are signing up for a free teams account and you use a registered domain that is already somewhere within Microsofts ecosystem (I.e. Office 365, a trial account previously) then it will have the message above. The only resolution to that is to contact Microsoft and ask them a.) where it is and b.) to remove it. There are many reasons it could have ended up there including another organisation adding it to their account. We typically recommend outlook because you can use those email addresses to sign up to Free accounts. Gmail addresses work too. If you have your own on your own domain and you are getting that message you need to contact support
Best, Chris
The solution here is to contact Microsoft Support
https://support.microsoft.com/en-gb/contactus/
To check that your domain exists in an Office 365 account somewhere and if so, remove it. Somehow it’s ended up there - I’ve seen it happen on many occasions for customers who have never used Office 365 or signed up for any trial previously. As long as you can prove you own the domain they should remove it from whatever account it is in so you should be able to sign up
Should all fail or it get frustrating then it is best advised for a new outlook.com account to get the free version of Teams
Hope that answers your question
Best, Chris
- How do I contact support? I'm going through the link but only finding self-help and AI, which is not getting me anywhere...
LiaMcLoughlan Hi, are you using Teams free? If so there's no official support to contact I'm afraid. Would you mind describing your particular issue to see if I (we) can assist anyway? And also let us know what troubleshooting steps you have performed, thanks!
ChristianBergstrom Thank you 🙂
I have a personal email account that I use for microsoft and have successfully login to Teams via the mobile app without issue. However, I get the error when attempting to login on my macbook - both online and with the application.
I have attempted all the solutions in the self-help to no avail... I have Authenticator on my phone so have noticed that I have a Microsoft and Azure AD account under the same email that I am trying to login with... The Azure AD account may be due to adding the account to Outlook as the email is Yahoo based, so I don't know how to delete it.
I've just noticed you said "a new outlook.com account". Is that compulsory? Can I not use some other account than outlook.com?
I have never used outlook.com because as a mail client Outlook itself is so awful.
- Is you are signing up for a free teams account and you use a registered domain that is already somewhere within Microsofts ecosystem (I.e. Office 365, a trial account previously) then it will have the message above. The only resolution to that is to contact Microsoft and ask them a.) where it is and b.) to remove it. There are many reasons it could have ended up there including another organisation adding it to their account. We typically recommend outlook because you can use those email addresses to sign up to Free accounts. Gmail addresses work too. If you have your own on your own domain and you are getting that message you need to contact support
Best, ChrisChrisHoardMVP Hey Chris, I can't believe how many posts I've seen about the issue "someone has already..". Microsoft really should create and/or update a support page for this particular message. You know someone to reach out to?
This seems to be a real bug. Because I kept getting this message with all my standard email addresses, I created a new one specially for a free Teams account. It has never been used for anything else anywhere. I still get that "please go away" message.
Nobody can possibly have "set up Teams for this organisation...". And I am the only person who could possibly be classed as the "admin" (2 iMacs).
So what does one do next?
