Forum Discussion
SMS in Teams - Australia
anitav-daq the above article is specifically about Teams (Free) which is for personal users and not Teams for Business. A direct SMS integration is not currently available for Teams for Business as far as I'm aware. You can definitely get a mobile number for Teams (this is dependent on the provider but absolutely possible), however, that number cannot receive SMS. There are some third party integrations that can receive and send SMS through their Teams App, eg TouchSMS https://www.touchsms.com.au/sms-integrations/microsoft-365/microsoft-teams/ but this is technically through an external app and not directly in Teams (the app just happens to be accessible in Teams). Take care with connecting a number you want to use for calls though. The setup can be pretty convoluted.
I hope since the free personal edition of Teams supports SMS that it is on the way for business, but no idea when that might be!
Helloanitav-daq
welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
I understand that you want to confirm if MS Teams in Australia can receive and send SMS
Based on the Microsoft article below, the Answer is YES
Reference article: https://support.microsoft.com/en-gb/office/learn-more-about-chatting-via-sms-in-microsoft-teams-free-812d9e88-4891-4fd2-aee1-1ad3f4e23cff#:~:text=Note%3A%20SMS%20is%20only%20available,Free)%20and%20join%20this%20chat.
As an SMS participant, they can send and receive messages from a chat. Currently, rich media messages are not supported. Participants who are not active in any group for 30 days will be automatically removed due to inactivity. After they are automatically removed, they must be added back to the chat via invitation.
Note: SMS is only available in Australia, Brazil, Canada, Colombia, France, Germany, Great Britain, India, Japan, Mexico, or the U.S. SMS participants from other countries will receive an invite to join Microsoft Teams (Free) and join this chat. Standard SMS messaging rates may apply to SMS recipients who reply to chats.
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