Forum Discussion
Shared channel not adding external users (One way issue)
Hello everyone, Hope someone can provide insight to this, i've been trying to find solution for the past few days to no avail. Background: Create shared channel between 2 organizations (My ...
I just started having this exact same issue 2 weeks ago. Nothing changed in our environment. We have been using shared channels for almost a year and then all of a sudden one day they stopped working in one direction only. Super frustrating for our users. I have an open support ticket but none of their suggestions are working. I even tried submitting a service alert at it was rejected as a non service related problem. I'm really disappointed that others haven't had a resolution since last year after reading this post.