Forum Discussion
Shared channel not adding external users (One way issue)
Hello everyone, Hope someone can provide insight to this, i've been trying to find solution for the past few days to no avail. Background: Create shared channel between 2 organizations (My ...
A shared channel is using B2B Direct connect and not B2B, meaning you can't add a guest user to a shared channel. They have to be invited from the shared channel using their email address. If you can't send the invite you have some org. setting preventing that. Hopefully you can use the guidance here https://learn.microsoft.com/en-us/microsoftteams/shared-channels-errors
Hi Christian,
I have outlined all that in my message.
1. Both organizations have already set up the B2B Direct connect properly and still not able to invite the user. The closest i can get is to re-invite the user as guest, in which they appear on the name list when i type in their name in shared channel, but i got stuck at the part shown in my screen capture above.
2. I have gone through all the guidance available (as indicated in the reference) to no avail.
I have outlined all that in my message.
1. Both organizations have already set up the B2B Direct connect properly and still not able to invite the user. The closest i can get is to re-invite the user as guest, in which they appear on the name list when i type in their name in shared channel, but i got stuck at the part shown in my screen capture above.
2. I have gone through all the guidance available (as indicated in the reference) to no avail.
- Sorry, cannot recreate your experience when setting up B2B direct connect between two test tenants. Even though I have blocked external access (federation) I can still invite Direct connect users from that org. in the shared channel with only the [External] suffix. Could possibly be a delay involved, but have no idea how long you've waited. Perhaps better off creating an official support ticket with Microsoft so they can look into it.