Forum Discussion
Max_D1590
Jan 05, 2024Copper Contributor
Seeking Solutions for Delayed Voicemail Connection in Microsoft Auto Attendant
Hello Community, I am encountering an issue with Microsoft Auto Attendant where there is a noticeable delay (approximately 5 seconds) after the greeting message and before the call is connected to t...
Jan 13, 2024
Hi Max_D1590
Would like to understand your set up more. Are you using Microsoft Teams Calling Plans or Direct Routing or Operator Connect?
Where are the DID hosted with the Operator or Microsoft?
Seems to be a delay in the notification from the Auto Attendant to the Voicemail Service.
With Regards,
Satish U
- Max_D1590Jan 15, 2024Copper ContributorHi Satish,
Thank you for your response.
Regarding your questions:
We are using Direct Routing in our Microsoft Teams setup.
Our DID numbers are hosted with Vodafone, which provides our number block.
I hope this information helps in diagnosing the delay issue with the Auto Attendant and Voicemail Service. Please let me know if you need any more details.
Best regards,
Max