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JSwart's avatar
JSwart
Copper Contributor
Apr 22, 2020
Solved

Screen recording disabled

Hi everyone,   Ever since my organisation moved over to Microsoft Teams with a Business Premium license, the screen recording option during video meetings has always been disabled.    Firstly, I ...
meetings
microsoft teams
Screen Recording
  • JSwart's avatar
    JSwart
    Aug 27, 2020

    Hi all,

     

    Our screen recording has been working from about two weeks ago thanks to recently rolled out feature change 59665

     

    "Meeting recording storage for areas where Stream is not available

     

    Teams meeting recordings are currently disabled for customers whose Teams data is stored in-country, if Microsoft Stream is not available in that country. A new admin setting will allow customers to turn on meeting recordings if Microsoft Stream data residency is not yet in country. If this setting is turned on, Teams meeting recordings will be saved in the data center closest to the region.

    • Featured ID: 59665
    • Added to Roadmap: 12/12/2019
    • Last Modified: 8/21/2020
    • Tags: General Availability, Worldwide (Standard Multi-Tenant), Microsoft Teams"
LeonOber's avatar
LeonOber
Copper Contributor
Nov 17, 2020

Hi, 

I think we might be having the same problem.

We have been having ongoing problems in being able to record in Teams.
- Our organisation has a A1 licence.

- Allow Cloud recording option is ON in meeting policies.

 

It seems the problem might be that Teams and Streams' Data locations is not in the same place. This causes Teams to disable the recording option. Apparently there is a way to bypass this.

 

I'm not sure if you can change the recordings' storage location i.e. to OneDrive/Share Point ? Or if you can simply just ADD a setting to allow the recordings to be stored at a different location. 

Can someone can help with this then I think we can solve this problem?

 

Thanks !

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