Forum Discussion
Says I have hit the Channel Limit But I haven't
I am trying to create a new channel but I am getting a notification that I am out of channels. The team was showing only that I had like 103 channels and 1 inactive. I haven't deleted any channels in the past 14 days and certainly no where near 96 of them. What gives and how do I fix?
23 Replies
Just an update guys - our IT company has been working with MS to no avail. I had thought maybe it had to do with the Planner plans I had associated with the deleted channels that hadn't been deleted so I deleted some and I had a channel become available. Our IT company created a test channel and it worked but I think it was because there was one channel I deleted more than 21 days ago because that test channel was the only one that could be created (which wasted an available channel...). So, right now I am sitting at 60 active and 47 deleted. The good news is 11 of them are sitting at 20 days deleted and the rest (except for that test channel) are at 19 days so we will see if I get some channels tomorrow. I haven't gotten any further from IT or MS. They just keep asking for logs and haven't confirmed that my Team is grandfathered to the 100 channel limit (looks more like 107) but it is certainly looking that way.
BTW - deleting Planner plans is a pain... You have to find the plan from the Hub, click into it, then click on the … then click Plan Settings, then click Delete Plan, then click the box, then click OK. Leave Plan is right next to Plan Settings and if you accidentally do that, you also leave the Team. If you do that, then you have hunt down another Team admin to add you back to the Team and make you and Admin again, reconfigure yourself, refollow in your inbox, reconfigure your configure your calendar, etc, etc, etc...- Hrmm. I just deleted several more channels and made sure to delete the Plans associated with them. I tried adding a channel and I could add one. Just one though. So now I have a combined 108 and cannot add any more.
Well, thats no good. Now I have 55 active and 41 deleted channels and still cannot add any new channels. I am at a real loss here and now my workflow is about crippled. We just switched IT companies to complicate this further.
- Make sure you don't have the SHow for Team checked, this is limited to 10 channels and it words similar to reaching maximum channels. If you want to show(favorite) it for the Team, then just uncheck one in channel settings and then create your channel.
ChrisWebbTechI was hoping that was it, but the box isn't checked. The message is "This Team already has the max number of channels."
When they first changed it so the channels could be deleted and the names would be released after a certain length of time I tried recreating a channel with the same name of one that had been deleted months prior and I would get the error that the name was already taken even though that channel was nowhere to be found. I've had this Team for years now. I'm not sure how long but I did jump in pretty early on. I'm wondering if the fact that it was created so long ago means I have some embedded but deleted channels.
Either way, I am in a bind here. I have so many functions tied to this Team for my team that I cannot simply create another one without days of work and major disruption and confusion.- Your best bet will be a support ticket then if you haven’t gone that route yet.
It’s possible similar to chats that they take the limit at time of creation so you might be at the 120 limit it was before. Not sure if they can make that change back end or not but just a hunch of what it possibly could be. Cause group chats created before the increase still could only grow to the limit when it was created.
- I believe its 21 days! Does that make any difference? Try create s channel with the webclient IR vice versa! Try with another member of the team?
Also theres been some service degradations lately and lots of strange things going on! Might be something to do with it as welladam deltingernah - its been sometime. I don't know if I every hit the limit. I haven't deleted that many period. I have been using it for some time so it is possible. I just deleted a couple to see if that help even though I know there is a soft delete time period. Right now it says I have 94 active and 13 deleted. Something is certainly up. I have tried from my PC, Android, and Web. I also had a coworker try and the same notice. This just brought my workflow to a grinding halt...
Earlier today we had emails not showing up in channels so maybe the whole system just needs a burb.
