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Christian Long's avatar
Christian Long
Brass Contributor
Jul 11, 2019

Says I have hit the Channel Limit But I haven't

I am trying to create a new channel but I am getting a notification that I am out of channels.  The team was showing only that I had like 103 channels and 1 inactive.  I haven't deleted any channels ...
Channels
microsoft teams
Christian Long's avatar
Christian Long
Brass Contributor
Jul 31, 2019
Hrmm. I just deleted several more channels and made sure to delete the Plans associated with them. I tried adding a channel and I could add one. Just one though. So now I have a combined 108 and cannot add any more.
Christian Long's avatar
Christian Long
Brass Contributor
Aug 02, 2019

Well, thats no good.  Now I have 55 active and 41 deleted channels and still cannot add any new channels.  I am at a real loss here and now my workflow is about crippled.  We just switched IT companies to complicate this further.

  • Christian Long's avatar
    Christian Long
    Brass Contributor
    Aug 06, 2019

    Alright guys, now I am getting some real conflicting information...

    Our IT company is being told that the 200 channel limit is LIFETIME from their Microsoft developers...  But this https://docs.microsoft.com/en-us/microsoftteams/limits-specifications-teams very clear says otherwise.  Can anyone confirm one way or the other?  That link also says 30 days...

    Why is there no clear information here?  Can anyone from MS speak up?

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Aug 06, 2019
      Also, how old is this Team? Would there be a chance for a lot of channels to have at one point been deleted before May 2018?
      • Christian Long's avatar
        Christian Long
        Brass Contributor
        Aug 09, 2019

        ChrisWebbTechand Rob Ellis is the retention policy something I can look up?

         

        The Team was created shortly after Teams was made available so it is really old but the majority of these channels have not been deleted before May '18.

         

        I have asked IT for the ticket number.  The odd thing here is their MS developer is flat out telling them it is a lifetime limit of 200.  Pretty frustrating.

        30 days will be Monday or so.  I guess we will find out then.  I think I might be grandfathered at a lower limit and just had a big batch delete less than 30 days ago.  At least that is what I am hoping.  I can work with what I know.  Not knowing is the bigger issue.  Having to create a new Team, new Flows with new triggers, new syncs, new calendars, and then all of the personnel issues (team member confusion) PIA does not sound fun.  I'm hoping 30 it is.

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Aug 06, 2019
      Trying to get confirmation, but so far consensus has been 30 days after delete should free them up. Do you have a support ticket number that I might be able to pass on? Also please let us know if it's under any kind of retention policies.
    • Rob Ellis's avatar
      Rob Ellis
      Bronze Contributor
      Aug 06, 2019
      Do you have any retention policies applied to channel conversations? - that might keep 'deleted' channels hanging around for more than 30 days.

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