Forum Discussion
Room System, version 4.4.25.0 does not start
How did you go with your ticket with Microsoft? I have 3 x Logitech Smart Docks which all just start to a blank desktop with start menu which I suspect is the same as you?
Going around in circles between Logitech and Microsoft.
Hey all, had the same thing here, on the 4.4.41.0 update and had to do the factory reset following this MS guide: https://docs.microsoft.com/en-us/microsoftteams/rooms/recovery-tool
It does work, keeps you up to date (as the system is still on 4.4.41.0) and takes about an hour to do... which is probably less time then you have already spent looking for an answer. Our system is very standard though so that might factor in total time.
Surface pro 5 in the logitech system.
Great finding Jay Kelly
Microsoft has just recently updated the recovery tool to 4.41. But instead of running the factory reset (the option 2 on the tool) it might be easier if you:
1. Sign-out Skype account from task manager
2. Delete (or rename to *.org) folder C:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe
3. Then run the tool but select the option 1 (repair)
4. Copy the SkypeSettings.xml file into LocalState
5. Reboot
The idea of this is the same what Microsoft ask to do to fix Teams: (clear the cache).
