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Petri-X's avatar
Petri-X
Bronze Contributor
Apr 06, 2020

Room System, version 4.4.25.0 does not start

Hi there,   A new version for Room System has been launched. On here Lenovo's device says:   Log Name: Skype Room System Source: SRS-App Date: 06/04/2020 10:23:29 Event ID: ...
meetings
microsoft teams
Mika Seppänen's avatar
Mika Seppänen
Copper Contributor
May 19, 2020

Gerco0426 

We have Win 10 Ent. 1903 in Crestron Flex systems, 3 of 6 updated and all out of the game at the moment.

moisiri's avatar
moisiri
Copper Contributor
May 19, 2020

Mika Seppänen 

We have the same problem. Logitech Smartdock with Surface Pro. Any feedback from support to your tickets?

  • Petri-X's avatar
    Petri-X
    Bronze Contributor
    May 19, 2020

    Looks like our problem went away, and main issue was actually a dirty bit in the SkypeSettings.xml . There is this ecs.office.com connection which is still in recovery mode. As our devices are member of domains and are behind proxies (why Microsoft you cannot give proxy account into config??) this ECS might cause the proxy authentication popup on the device.

     

    Check if SRS's Event log could clarify this or Skype logs on: 

    c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalState\Tracing

    And Teams Logs on:

    c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalCache\Roaming\Microsoft\Teams

    • moisiri's avatar
      moisiri
      Copper Contributor
      May 19, 2020

      Petri-X ok. Thanks, we have the exactly same error: 

      App failed to successfully launch within the timeout period.

       Did you modify the settings xml of did the problem miraculously cure itself. The symptom occurred somewhere between last friday and this morning. We never got any proxy popups just a blank screen after Teams app startup and after a while the system reverts back to logon screen when it reaches timeout.

      • Mika Seppänen's avatar
        Mika Seppänen
        Copper Contributor
        May 19, 2020

        moisiri 

        Same here, no domain, only mod. on skypesettings.xml was custom background long time ago. 

         

        And:

        Check if SRS's Event log could clarify this or Skype logs on: 

        c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalCache\Roaming\Microsoft\Teams

        And Teams Logs on:

        c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalCache\Roaming\Microsoft\Teams

         

        I couldn't see any errors in log file, I found one log file only from that folder, and last line was reboot after update... 14. may. 

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