Forum Discussion

Petri-X's avatar
Petri-X
Bronze Contributor
Apr 06, 2020

Room System, version 4.4.25.0 does not start

Hi there,   A new version for Room System has been launched. On here Lenovo's device says:   Log Name: Skype Room System Source: SRS-App Date: 06/04/2020 10:23:29 Event ID: ...
meetings
microsoft teams
Gerco0426's avatar
Gerco0426
Copper Contributor
May 18, 2020
It looks like Windows 10 Pro licensed devices are affected on my side. Enterprise editions all look good. Do you have Pro or Enterprise?
  • EddieSDG's avatar
    EddieSDG
    Copper Contributor
    May 25, 2020

    Gerco0426 same issue here - W10 Enterprise Smart Docks were fine, the same devices running W10 Pro all fail to launch MTR/SRS on restart.

     

    All but one had updated to 4.4.41.0 over the weekend, that one was interrupted by a user and needed manual intervention. 

     

    Not great to come in on a Monday to find 60% of our VC units not working!  Would love to know why I lost a big chunk of my day to this and how to reinstate auto-start of MTR.

     

  • Mika Seppänen's avatar
    Mika Seppänen
    Copper Contributor
    May 19, 2020

    Gerco0426 

    We have Win 10 Ent. 1903 in Crestron Flex systems, 3 of 6 updated and all out of the game at the moment.

    • moisiri's avatar
      moisiri
      Copper Contributor
      May 19, 2020

      Mika Seppänen 

      We have the same problem. Logitech Smartdock with Surface Pro. Any feedback from support to your tickets?

      • Petri-X's avatar
        Petri-X
        Bronze Contributor
        May 19, 2020

        Looks like our problem went away, and main issue was actually a dirty bit in the SkypeSettings.xml . There is this ecs.office.com connection which is still in recovery mode. As our devices are member of domains and are behind proxies (why Microsoft you cannot give proxy account into config??) this ECS might cause the proxy authentication popup on the device.

         

        Check if SRS's Event log could clarify this or Skype logs on: 

        c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalState\Tracing

        And Teams Logs on:

        c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalCache\Roaming\Microsoft\Teams

Resources