Forum Discussion

tatiana_larina's avatar
tatiana_larina
Copper Contributor
Apr 26, 2024
Solved

removing an unused account from the welcome screen

  I share an office computer with several colleagues and when I turn it on I see the Teams welcome screen with several accounts of those who have used it, including a former colleague who no longer ...
How-to
microsoft teams
  • LeonPavesic's avatar
    LeonPavesic
    Apr 30, 2024

    Hello tatiana_larina,

    in the new Teams, previously logged in accounts are displayed for selection after you log out.

    To remove the users from the new Microsoft Teams, you can do the following.

    - Click on the Windows button > Run
    - Run one by one path from this list and delete evrything in the folder:

    %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

    %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    %LocalAppData%\Microsoft\OneAuth

    %LocalAppData%\Microsoft\TokenBroker

    %LocalAppData%\Microsoft\IdentityCache

     

    This will remove all the signed-in users (including the user you want to remove).


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)
    (Twitter)

cweigle's avatar
cweigle
Copper Contributor
Aug 22, 2025

This worked for me on 8/22/2025. I had the primary issue that I couldn't get past the Welcome to Teams screen, which apparently was because there was a non-work account listed (or something). I ran your steps, and there was still a Gmail account listed on the Welcome screen, but it did let me add the correct account and log in. Thank you!

Resources