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0xDECAFBAD's avatar
0xDECAFBAD
Copper Contributor
May 08, 2020
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Remote Control Stops When Task Manager Opened

I just had a user share their screen with me, I requested control, the user granted control, and everything worked fine. As soon as I opened task manager I could see my mouse cursor on their screen, but was unable to left or right click anything. I couldn't interact with Task Manager, the desktop, taskbar, start menu, etc. As soon as I had the user close Task Manager I was able to interact again. Is this a security feature? If it is, is it possible to grant an exception/add a permission to specific users to be able to control the screen when Task Manager is open? Or is this a bug?

microsoft teams

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  • SuleimanDC's avatar
    SuleimanDC
    Iron Contributor
    May 08, 2020

    0xDECAFBAD someone in our helpdesk reported the same issue. a few weeks ago. I remember the same behaviour from Skype for Business and therefore deduced that this is by design. When you lose control then you will notice that the colour of the cursor will change. This will happen if you try to open one of the admin apps - task manager, registry editor, etc.

     

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