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alig69's avatar
alig69
Copper Contributor
Aug 11, 2023
Solved

Recent issue with IOS Teams app for Guests

I manage the ICT for a non-profit. We have a project team who have guest users and have been using it for a rota for some time successfully. Guest users get access via Teams and can see the rota just...
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Guest Access
microsoft teams
  • alig69's avatar
    alig69
    Sep 29, 2023

    I see Microsoft are finally realising this is a big issue and are doing something about it. Estimated start time just about a month off :unamused:

     

     

he-groep's avatar
he-groep
Copper Contributor
Sep 19, 2023

EOwens27 I’ve openend a ticket at Microsoft support. Response: They are pointing to Apple because the bug started after an iOS Update.

mariusp10's avatar
mariusp10
Copper Contributor
Sep 20, 2023

he-groep “Nice” they are pointing at apple. However Microsoft is the app software supplier and is thus responsible for pre-testing iOS updates and keeping the app up to standards. Clearly they are not. 
maybe we should start a legal action against Microsoft.?

  • he-groep's avatar
    he-groep
    Copper Contributor
    Sep 20, 2023

    mariusp10 I would suggest the best action would be for everyone to start their own support ticket with Microsoft. The more attention the issue gets, the more action maybe expected.

    • mariusp10's avatar
      mariusp10
      Copper Contributor
      Sep 20, 2023

      he-groep: good suggestion to make a support ticket, will do.

      • alig69's avatar
        alig69
        Copper Contributor
        Sep 21, 2023
        OK, just off the phone with MS who have acknowledged this is an issue they were able to re-create in their test environment. Its now escalated with the Teams tech team but there is no known date for it to be fixed. It is complicated by Apple and MS needing to work together to figure out what broke what. This doesn't help us at all, but keep logging the fault and providing feedback and that should help push it forward. Not the best response from MS for a clearly broken app, but apparently the 'feature' required to make it work again needs to be developed.... so I guess we're stuck until that happens. Its making me re-evaluate how we currently use Teams with Guests
    • alig69's avatar
      alig69
      Copper Contributor
      Sep 20, 2023
      Will do this, although my workaround is working for us, as they only need access to one worksheet and the link is working, so its not such a big deal for my users. Its good to know this is not an issue with our conditional access which is what I was slightly concerned about. The fact it only happens on ios for guests made that unlikely. I will open a ticket though, as MS shouldn't be palming this off on Apple. As mariusp10 said MS are responsible for making sure their own app runs on Apple's platform, updates or no

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