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Saurabh_Gupta19831502's avatar
Saurabh_Gupta19831502
Copper Contributor
Sep 01, 2022

Receiving The bot is not part of the conversation roster for few users

Hi,

We have a Teams Personal App and we are seeing that our bot is not able to communicate with few users.

 

We have stored the the conversation reference when the app got installed. Sending any activity over that conversation gives an error "The bot is not part of the conversation roster.','Stack':'Error: The bot is not part of the conversation roster."

 

This is happening on couple of Tenants and with very few subset of users. Strangely the conversation reference looks odd like

 

19:mailto:email address removed for privacy reasons.spaces
19:meeting_ODU0NjhkYzktZGMwNi00MjBmLTg1NDUtNjE0ODNjYWEwMWZj@thread.v2

 

Cleaning the conversation from our internal backend and creating new conversation (on new user interaction) works fine. But we want to understand why the initial conversation reference received as part of app installation is incorrect. We are using the NodeJS BotFramework.

 

Any help on this is highly appreciated.

 

Thanks

messaging
microsoft teams

1 Reply

  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Sep 24, 2022

    Saurabh_Gupta19831502 

    Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

     

    • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

    https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

    https://support.serviceshub.microsoft.com/supportforbusiness/create

    • Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to offer support until the issue is resolved.