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Justin800's avatar
Justin800
Copper Contributor
Jul 17, 2023

Read receipts for other user's messages

Hi all,

 

Is there a way to check read receipts for other user's messages in group chat?

 

I can see who has read my own messages (including _ out of _ read) but if I wanted to see who in the group has read another user's messages there doesn't appear to be an option?

 

This would be a useful feature to see who is active on chat without having to send your own messages to be read.

    • Justin800's avatar
      Justin800
      Copper Contributor

      No I mean for group chat - if you click on options for other people's messages you get this:

       

      Whereas if you click on your own messages you get:

       

       

      I would be looking for the option to see "Read by _ of _" on everyone's messages, not just mine.

       

       

       

      Paul_Keijzers 

      • HelloBenTeoh's avatar
        HelloBenTeoh
        Bronze Contributor

        Justin800 The short answer is, 'no' 

         

        But like Ed Woodrick said, the value for Read Receipts isn't always a good indicator of activity, and isn't that reliable. From the support pages:

        • Everyone must have read receipts turned on  
          If you're chatting with someone who has it turned off or someone who’s outside your org, you won't see read receipts from that person. 

        • Activity in the chat window marks a message as a read receipt
          You won't get a read receipt if someone sees your message in a notification or in the Activity feed. Or, if they see or respond from a banner notification. You'll only get a read receipt if someone is active in the chat and responded there.

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