Forum Discussion
Video not working when initiating a call
If I initiate a video call with a user, I cannot see their video. They can see mine, and I can see myself. If I click on another part of the app (e.g. Activity or Teams) and their video shrinks to th...
Hello pmoffe This video has some troubleshooting suggestions: https://www.bing.com/videos/search?q=Can%27t+see+video+in+Teams&view=detail&mid=8A229AC9918C7C1B72818A229AC9918C7C1B7281&FORM=VIRE
If this doesn't work, you can go to answers.microsoft.com for technical support.
ThereseSolimeno thanks, but my camera works and the end user can see me. It's only when calling someone that I can't see them in the "main, big window." If I click on something else in Teams so their video goes small, I can see them. If I click back into the video window to bring them back into focus, I can't see their video again.