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Mark Allford's avatar
Mark Allford
Copper Contributor
Jun 30, 2020
Solved

Teams video - Other users video not showing - macOS

I'm having a very odd issue with Teams on macOS (10.15.5).   After a few video calls with colleagues which work fine, video stops working in the large window.  If I minimise the window by clicking...
microsoft teams
User Interface
  • Laurie Pottmeyer's avatar
    Laurie Pottmeyer
    Jul 01, 2020

    Mark Allford - Hi Mark, if you are able to report a problem by clicking on the lower left hand side of the Teams client (looks like a question mark), we'll be notified of the issue.  If you'd like to troubleshoot, you can go to answers.microsoft.com and they'll have a look at your logs to see what might be the problem.  That behavior is certainly not normal.  

JLAndrade's avatar
JLAndrade
Copper Contributor
Jul 15, 2020

Mark Allford dropping Teams is temporary until Microsft solves the bug. Not seeing the other person on a video conferencing tool outweighs all other functionality. We have been testing on all kinds of Macs and we're also having similar problems on PCs. Just in the past week, 277 users reported the same issue in my company.

JBoett's avatar
JBoett
Copper Contributor
Nov 17, 2020

Still no solution on this?

 

I still have the same problem on my MacBook Pro Late 2013.

  • JLAndrade's avatar
    JLAndrade
    Copper Contributor
    Mar 05, 2021

    AN Alert just popped regarding this subject. This has been solved for months now. JBoett 

    • Simon_Handley's avatar
      Simon_Handley
      Copper Contributor
      Mar 05, 2021
      There is no solution on this page, where did you find a solution? Or did it just work itself out?
      • JLAndrade's avatar
        JLAndrade
        Copper Contributor
        Mar 05, 2021
        It just worked itself out. My guess is that Microsoft added the fix on one of their updates. There have also been some macOS updates, so don't know where the root of the problem was.