Forum Discussion

bchristian915's avatar
bchristian915
Copper Contributor
Aug 21, 2019

Teams Room System (formerly SRSv2) does not recognize externally hosted Teams meeting

Hi All,   At times, we receive Teams meeting invites from people outside of our organization and we would like use our MS Teams Room System (formerly Logitech SmartDock Skype Room System v2) to joi...
meetings
microsoft teams
Mark Taylor's avatar
Mark Taylor
Copper Contributor
Apr 15, 2020

Dan Hansen 

 

Hi Dan

 

Thanks for the update, this *worked*!

 

The critical piece as everyone suspected is the Safe Links.

 

For reasons I cannot explain, any external meeting request inbound arrives and can be accepted by a user and Teams for the user will process it just fine.

 

However even with internal safe links disabled, if you forward that meeting to a Teams Room System it wont recognise it as a Teams meeting.

 

I added the 'teams.microsoft.com' to the external don't rewrite list, re tested and it worked.

 

Still works for the user, and now works for the Teams Room system as well.

 

Thanks to everyone for all of your suggestions and help!

 

Mark.

 

anandabrahamin's avatar
anandabrahamin
Copper Contributor
Jan 06, 2021

Is there a support document available on web which I can refer Mark Taylor 

  • Mark Taylor's avatar
    Mark Taylor
    Copper Contributor
    Jan 06, 2021

    anandabrahamin 

     

    Hi, not a single article, but a few that should describe everything I hope:

     

    https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/set-up-atp-safe-links-policies?view=o365-worldwide

     

    https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/atp-safe-links?view=o365-worldwide#safe-links-settings-for-microsoft-teams

     

    https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/tenant-allow-block-list?view=o365-worldwide

     

    Hope those help.

     

    Thanks

    Mark.