Forum Discussion
Teams invitation, from Teams app vs Calendar forward
Pavel Yurevich Hello, has there been any updated or fix on this issue ? we have recently deployed a poly x50 and are experiencing the exact same issue as detailed above.
Everything works fine apart from when an external meeting is forwarded internally to the poly/room mailbox. There is no join button.
I've spent a lot of money on a solution that doesnt work.
Hey DJP7171, Yeah I have two X50s and three X30s. Firstly... its not the Poly Unit. It's Microsoft Teams. It's 100% in Microsoft's court.
This is what I know.
1) My original case was open for more than a month. Case #: 23769867 if you want to reference it. At the same time I had a case open with Poly too. After spending many hours... both Poly and Microsoft determined that when you have a Microsoft Teams meeting in your Microsoft Calendar, and you forward it with Microsoft Outlook, to another Microsoft Calendar, the meeting loses some of it's metadata. That metadata is what the Microsoft Teams app that Microsoft provides to companies like Poly, or Yealink, Crestron, Logitech, etc... need to be able to join the meeting. Without out it in the invite, the room sees the name and subject of the meeting, but it is unable to join.
https://www.microsoft.com/en-ca/microsoft-teams/across-devices/devices
That case has been closed, so I had to re-open a new one, referencing it, to continue.
My new case is Case #: 24450109, and I have provided a new example to them of an invite that works, and an invite that does not.
Everyone who sees this post... should call Microsoft and ask that these two case numbers be escalated and fixed. I've spent at least 12 hours of my time over the last 2 months on the phone providing example after example. I can even reproduce the issue easily, and I have done so, with Microsoft on the phone. The urgency I've been shown, has been pretty poor.