Forum Discussion

Copper Contributor

May 14, 2020

Solved

Teams call controls on jabra headset not working

Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...

Christian Dyck
Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Ryan Steele

Bronze Contributor

Sep 26, 2020

Hi @Lars_Christensen1970, thanks for sharing this information. I was encountering the same issue, and this gave me a hint about what might be happening as well as a possible workaround.

After removing and re-installing the Jabra Direct software, the issue is resolved for me.

My theory is that having a second user log in to the Teams app causes a configuration issue with the Jabra software which is resolved by re-installing it. I may investigate further to see if I can identify the exact reason this occurs.

Lars_Christensen1970

Brass Contributor

Sep 28, 2020

Hi!

I my case I didn't have Jabra Direct installed. So I don't think that this is the root cause? But I will definitely try this!

btw. since I replied in this thread, the version of Teams app has changed from 1.3.00.21759
to 1.3.00.24755.
Could MS have done any changes in this matter in the update??