Forum Discussion
Sync button on channel not working anymore
StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.
StephanGee Mark-Kashman We have the same issue and our customer experience this issue as well. It works fine if you do it from Teams inside the browser (or directly from SharePoint) but it does not work when clicking Sync inside the Teams client.
We are also seeing the same problem across Teams, OneDrive, and Windows builds.
I just tested on my machine which is one of the more up to date in the org and the behavior is the same.
Teams: 1.3.00.34662 (32-bit)
OneDrive: 21.011.0117.0001
Windows: 19042.746
Using the SharePoint workaround is acceptable, but our service desk is getting a lot of questions as to why they can't use this sync button and then disbelief that it "just doesn't work"
- Seeing this across most of our 100+ machines as well, have had the issue for a few months. Just got it today on a computer that was fully up to date between Office 365/Windows 10/Teams/One Drive.
The quickest work-around I've seen is just doing a full "Quit" on Teams to shut it down then start it up again. Usually that will get the Sync button working again, but sometimes it does take multiple Quits.
