Forum Discussion
Sync button on channel not working anymore
StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.
Hi StephanGee et al.
Per word from my engineering team, all necessary fixes have been released.
Please let me know if you are still seeing this issue. And if so, please send a quick list of actions you've taken to repro the issue. In my own two tests, I was able to sync properly from Teams today (Jan.19.2021).
Thanks, Mark
Hi Mark.
I get one step further but it did not sync. It stays at this point. The same problem is showing up for some of my colleagues.
OneDrive Version
After signing out and in in Teams it worked.
StephanGee Mark-Kashman We have the exact same issue. Users are really frustrated with the Teams client. The amount of times they are told to sign out and back in for various reasons in crazy. There needs to be a better answer. This may be a known bug, but it's still not fixed it's only changed its behavior. Instead of nothing happen this dialogue pops up and then nothing happens.
We have the same issue here. Any plans already for a fix?
Thanks
StephanGee Mark-Kashman We have the same issue and our customer experience this issue as well. It works fine if you do it from Teams inside the browser (or directly from SharePoint) but it does not work when clicking Sync inside the Teams client.
We are also seeing the same problem across Teams, OneDrive, and Windows builds.
I just tested on my machine which is one of the more up to date in the org and the behavior is the same.
Teams: 1.3.00.34662 (32-bit)
OneDrive: 21.011.0117.0001
Windows: 19042.746
Using the SharePoint workaround is acceptable, but our service desk is getting a lot of questions as to why they can't use this sync button and then disbelief that it "just doesn't work"
Mark-Kashman This fix has actually made my problem worse. Now when I click on the sync button, the onedrive client crashes.
Edit: in fact it won't run at all now, it crashes 10 seconds after launching. Managed to at least get it running again using %localappdata%\Microsoft\OneDrive\onedrive.exe /reset...
Version: 1.3.00.30866 (64-bit), no more updates found.
This issue has been the single biggest blocker to Teams adoption in our company, we're trying to roll it out, users want to use file explorer, and the sync button has been broken for months. It's embarrassing, and we have to tell the users that it is broken, open in SharePoint etc.
Please sort this out.
- I will share your note with our engineers to see if this is known and anything we can do to help. Is this an isolated experience you are seeing, or also systemic to anyone you're working with at your company in preparation to broader roll out. If you have additional repo instances, that is good to know if they are the same experience or not. Helps drill into the problem.
Mark-Kashman thanks Mark, I've shared my logs which should hopefully help. I hope this was a one off, I have just asked one other user to test so far, we don't want to communicate this widely if people will have the same issue.
Worryingly, after the reset it said it made copies of some 3000 pre-existing files, although I did initially find them and think I was going to have fun deleting them all, but then it seem to delete them itself? I hope!
Hi Mark-Kashman et al.
I've been having this issue for months. After reading your last message I've logged out, re-started Teams and logged in again and I'm happy to say that the issue has dissapeared for me.
Thank you
- Great to hear. Grateful for your patience.
