Forum Discussion
Person in organization: Auto attendant
Bipin-prakash, hey actually that worked but this workaround doesn't suppress the user's voicemail. Also, if the person did not pick up the call it dies without going to the call logic.
So the question is the same, why I cannot put a call queue or operator or even external number before the IVR menu.
Dima Razbornov Hi, Yeah I am not sure why... I am not seeing an option where the operator preempts the IVR menu. I tested and it routes correctly if I have an option set to choose operator and it routes to the operator specified in the options.
Well, the operator is on the first page and then IVR goes. As far as I understand it. And according to docs, it should... just work.
To designate an operator, specify the destination for calls to the operator. This designation is optional but recommended. Set the Operator option to allow callers to break out of the menus and speak to a designated person.
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant?tabs=general-info#step-1-set-the-auto-attendants-general-informationSo it is supposed to have the receptionist first and then the IVR menu. Am I reading it wrong?
Dima Razbornov I am going to try creating an auto attendant later without any IVR and see if that works and if it is the introduction of the IVR that causes the auto attendant to get booted from the picture... Will let you know what I am seeing.
