Forum Discussion
New teams: call queues not showing in search
Update form Microsoft Internal:
Issue Summary:
Customer is unable find auto attendants or call queues in Teams client.
Root Cause:
Root Cause 1 - PG is migrating the API used by PowerBar search from SearchV2 to Substrate service, this change has a consequence that AA and CQ will not be returned in the Teams PowerBar when searched by display name.
Root Cause 2 -. If the end user is search in the Calls App and has only entered 5 or less characters.Investigation Guidance:
This is by design and part of a product design change that occurred recently.
For root cause 1 - please educate the user to one of the following options:
- Search in the power bar by the resource account UPN of the AA or CQ;
- Or search by resources account display name in the Calls APP.
For root cause 2 - Please educate the end user to search for voice apps by entering at least 6 characters of the resources account display name.
Can you check what version of the New Teams Client are you using? I am running on the internal version and it working all fine. At least the name resolution is working all fine.
With Regards,
Satish U
Abdelrahman_KhaledMicrosoft
Update form Microsoft Internal:
Issue Summary:
Customer is unable find auto attendants or call queues in Teams client.
Root Cause:
Root Cause 1 - PG is migrating the API used by PowerBar search from SearchV2 to Substrate service, this change has a consequence that AA and CQ will not be returned in the Teams PowerBar when searched by display name.
Root Cause 2 -. If the end user is search in the Calls App and has only entered 5 or less characters.Investigation Guidance:
This is by design and part of a product design change that occurred recently.
For root cause 1 - please educate the user to one of the following options:
- Search in the power bar by the resource account UPN of the AA or CQ;
- Or search by resources account display name in the Calls APP.
For root cause 2 - Please educate the end user to search for voice apps by entering at least 6 characters of the resources account display name.
- it says I'm up to date: "You have Microsoft Teams version 23247.1112.2396.409.You've got the latest version. It was last updated on 2023-09-25.The client version is 49/23090112248"if I type the name of a call queue in the calls search field, it does not come up.
tylerdobie did you ever figure this out? We're having the same issue with "new" teams. Classic works fine..
- no. still an issue.
