Forum Discussion
Pavan8785
Jul 20, 2020Copper Contributor
Issues with Teams - Unable to Call and the Audio Device details don't get picked up
Dear All, I need your help. I have attached some screenshots for your reference. I am unable to call/attend any teams calls because of this error. I have tried sign-out, quit options, reinstall...
- Jul 20, 2020
Pavan8785 : Did you checked your computer memory ,disk space and default Audio settings . Is your sound settings is properly configured in windows ?
Please find attached screenshot for quick check.
Sanjiv_kumar
Jul 21, 2020Brass Contributor
Hi Pavan8785 ,
Did you able to test this with other device , some other headphone ,
Pavan8785
Jul 26, 2020Copper Contributor
Sanjiv_kumar Sorry for the delay. I tried another device and the issue persists. I had asked the admins to check if there were any new windows updates and they have verified and there are none. The system is upto date. I am having to reinstall Microsoft teams (after unistalling cleanly) everyday to have the audio detected. I am unable to understand what is causing the app to "un-detect" the audio devices.