Getting voicemail email but no voicemail to view in teams

Hi @TYang0000 ,

If you're receiving voicemail notification emails but unable to view the voicemails in Microsoft Teams, here are a few additional troubleshooting steps you can try:

1. Check Voicemail Settings: Ensure that voicemail is properly configured in Microsoft Teams. Go to the user's Teams application and navigate to "Settings" > "Calls" > "Voicemail" to verify that the voicemail settings are correctly set up. Confirm that the user's voicemails are set to appear in the Teams voicemail box.

2. Clear Teams Cache: Clearing the Teams cache can resolve various synchronization issues. Exit Microsoft Teams completely, including closing it from the system tray or task manager. Then, navigate to the following folder path on the user's computer:
- Windows: `%appdata%\Microsoft\Teams`
- Mac: `~/Library/Application Support/Microsoft/Teams`
Delete all the files and folders within the Teams folder (excluding the `UserData` folder), and restart Teams. This action will clear the cached data and might help in resolving any syncing issues.

3. Reinstall Teams App: Uninstalling and reinstalling the Teams application can sometimes resolve persistent issues. Completely uninstall Teams from the user's computer, restart the system, and then download and install the latest version of Teams from the official Microsoft website. After reinstalling, check if the voicemail synchronization issue is resolved.

4. Check Network Connectivity: Ensure that the user's device has a stable internet connection. Poor network connectivity can cause synchronization issues between Outlook and Teams. Ask the user to check their internet connection and try accessing Teams and Outlook from a different network or device to see if the voicemail discrepancy persists.

5. Verify Email Routing: Double-check the email routing settings to ensure that voicemail notifications are correctly sent to the user's email address associated with their Teams account. If the email routing is incorrect, it might result in notifications being sent to the wrong email account.

You can also explore the link below to troubleshoot further:

https://learn.microsoft.com/en-us/skypeforbusiness/troubleshoot/hybrid-phone-system/voicemails-not-delivered